“I want to mention how pleased I am with HomeHubZone support. I played around with the software a little and decided to try it out on my first inspection. I realized too late that I should have spent more time with the software before I used it on a job. However, HomeHubZone support came to the rescue. I have to say that when I was finished with the inspection I was very nervous about how the report was going to turn out and if I could salvage my work. When I got back to my desktop I sat down and started putting everything together. I immediately had issues so I went to the support area and opened the support chat. Someone responded within a minute.
That was a huge turning point for me. They not only answered that question but were available by chat and phone the remainder of the day, as I muddled through my first report. Many companies offer phone, online chat, and email support but it takes hours or days to get a response. That’s not the case with HomeHubZone; they respond immediately and are available by phone if needed. They walked me through what I was doing wrong, explained the parts of the software I didn’t understand, and were very easy to work with. No they don’t pay me and I am not affiliated with them; they really have great support.
For those inspectors out there that would like to try this software but are concerned about training and support, don’t be. I had my report open in one tab of the browser and support chat open in the other tab. They were a click away whenever I needed them. I am really looking forward to seeing their new intro course, but until then I am glad to know they are a click or a phone call away when I need help. And yes, they answer the phone when you call them too. I had a glitch in the software and they jumped in from their side and were able to fix it. I think if more inspectors knew how available HomeHubZone makes their support staff, more inspectors would give it a try.”